Blog

  • The Oatmeal Challenge

    December 21, 2009

    I was out with some friends tonight at Denny’s, after which I rather felt like I should eat something desperately healthy. So, I made a vow:

    I am going to eat a bowl of oatmeal for breakfast every day for two weeks.

    As challenges go, this one isn’t that earth-shaking, but I’m curious to see if I notice any change at all. My working theory is that ANY mindful change at all will yield personal insights; that is, if they are really are done mindfully and contemplatively. It helps that the idea of eating oatmeal every morning seems so boring and trivia that I am half-expecting nothing significant to be yielded at all. In fact, it’s almost a parody of the self-help empowerment process, which amuses me deeply. However, if I garner some kind of amazing epiphany from this exercise, I imagine that I will have to amend my model of what productivity is made of. And I will look forward to future exercises like a fortnight of watermelons and 1001 Macademian Nuts.

    Any oatmeal-related facts, tips, or cautionary tales will be heartily appreciated!

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    DSri Seah
  • The Affordable Detour

    December 16, 2009

    The positioning of these inexpensive websites is starting to become more clear. I’ve talked to about six prospective clients, and the pattern I’m seeing is that the draw of the product isn’t cheap website…woo deal! but affordable way to get started…what a relief. There’s a different mentality at work here.

    The price I’ve been setting for these inexpensive websites is hovering right at $75. I figured that if I was given all the content and imagery, it would be easy to do a quick content-replacement and put the website up on a host of the client’s choice. But actually, it’s a bit more complicated than that, because the second major hurdle is (as any web developer will tell you) getting that content and imagery in the first place. The first hurdle is actually getting the domain name and the hosting; this is such a mysterious process to the average person that it can be paralyzing. And I’m not just talking about the technical process of going to a domain name registrar and choosing a hosting service. The picking a name itself opens up a whole can of worms, containing such squirmers as should I use my own name or make up a name?to the even more vigorous wrigglers like what am I selling and who is my audience? The entire procedure just stops in its tracks right there.

    This is, of course, the reason why getting a website and a log is so expensive when you go to a company to have it done right. It takes many hours of time to properly interview, digest, and synthesize the answers to those questions even for a simple website. These are not easy questions to answer, so in addition to providing the painfree website template, I also need to provide the easy brand identity kit to go along with the how websites work kit. There are many such kits to be created, so the education can occur with the client and the cost to me is much less. In fact, the idea that I’m basically selling kits is a good metaphor; sort of like how the Arduino people provide their circuit board design and software for nothing, but also sell fully assembled pieces.

    Here’s where the catalog is currently. They all have somewhat unique names now:

    Catalog Page 1 These next two are the very standard page layouts you see on many websites…nothing fancy:

    Catalog Page 2 Catalog Page 3 Three templates, very limited customization available. However, there are upgrade paths and customization choices, and the opportunity to provide more services. The most important service of all, though, is the feeling that people can get some help from me. I have to figure out how to make that affordable too.

    One thought is to charge a recurring monthly fee, say from between $50 to $150/month depending on the level of service, that includes weekly talk time and guidance through the scary practice of saying who you are and what you do. Essentially this is coached content creation and web design. It’s an interesting idea. If someone is ready to deploy right away, that’s just the $75.00 and BOOM, they’re online. If someone, however, would prefer to take some time with guidance, it’s 75.00/month per month it takes to get the content finished, then $75.00 to blast out the website. This could also blossom into a general consultancy model. I’ll have to consider this.

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    DSri Seah
  • Groundhog Day Resolution Review 12/12/2009 – Finish Line

    December 15, 2009

    SUMMARY: I recap the lessons learned from 2009’s Groundhog Day Resolutions process, month-by-month. I also unveil the “brainstorming kit” that I started working on last night. (more…)

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    DSri Seah
  • Tuesday Afternoon Staff Meeting

    December 15, 2009

    It seems that these meetings are getting later and later in the day! I’ve been trying to keep productive by single-tasking, and frankly I forgot that today was Staff Meeting day. Oops. The perils of working by yourself.

    What’s Going On Now

    Looking over last week’s Agency to-do list, not a lot of goals have been checked off. I have suspended the active status of the “simple package/marketing message” stuff because I’ve had to handle something more immediate: client communication. I have a few clients who are interested in the service, and I’m instead focusing on describing and explaining the process. I’ve been doing a lot more writing.

    TODO LIST LEGEND: 
    o/open */priority ./nextup :/inprogress  %/paused
    -/deleted +/new x/done
    
    *   Create "how to" documents for prospective clients, put on Wiki.
    *   Client Meetings
    %   Create simple package for $50-$250 based on two designs.
    %   Create marketing message / value proposition / benefit statement.
    %   Post descriptions on blog.
    o  Create simple advertisement poster.
    o   Adapt poster to web for agenceum.com
    o   Establish sales goals and metrics
    o   Assemble a list of prospective local clients from friend network
    o   Create “get the word out” checklist.
    o   Consolidate backups onto archival DVDR and hard disks
    x   Create basic Agenceum identity sytem; use this to bootstrap the
        identity offering.

    On Wednesday, I have three meetings lined up with three different clients, two of which are new business. I also have another client meeting on Friday to talk about two other projects involving website design and logos. Also, I’ve had some new maintenance requests for an existing website, so I’m starting to think about what to implement to help manage those (and what to charge).

    New Documents on the Wiki

    Other New Systems

    The Coming Week

    It’s a lot of client meetings on Wednesday, and figuring out how to support the process. I foresee more documentation with a little bit of coding, and the definition of a few new service packages. For example, if a client is NOT ready with content and needs some guidance, then I might charge a monthly consultation retainer fee of $50/month. It then becomes the best interest of the frugal client to have their content ready before talking to me,  perhaps created with the help of a guide I’ll write, or be able to pay for guidance for a nominal monthly fee.

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    DSri Seah
  • Handling Customer Requests with osTicket

    December 13, 2009

    This weekend I got a request from Angela about making some changes to her website, and I then realized that when I have multiple clients requests happening at the same time, I’m going to have to track them all! Currently, I am maintaining independent email and Basecamp threads with each of the 3 people I’m talking to, and this has been fine because I am in sales/new business mode. The request to make changes to an existing website threw me for a mini-loop, because there are different expectations for maintenance that I knew I needed to meet. Here’s how it breaks down:

    • In the way I do sales/new business, there’s no timeframe to close. I move the process along as quickly as we’re comfortable going, and email seems to be a pretty good way to do this.
    • Once the project is active, though, I switch to 37Signal’s online collaboration tool Basecamp to keep all our communications in one place. The client knows this is where I keep everything.
    • With maintenance, the client expectation is different: you need to acknowledge the request, give a time estimate, and then meet it within a reasonable time. This is an intermittent request, and it requires a different kind of tracking.

    The latter type of tracking is called issue tracking, and I didn’t have a system in place. So I looked around to see what kind of open source solutions were out there, and came across a class of software for support issue ticketing. The specific software I installed is the open source osTicket, which seems attractive and well-supported from the 15-minutes I spent looking around. There are a lot of different systems like this out there, so I’m basically taking a leap of faith based on how nifty the package looks and how clean the design workflow appears from the screenshots.

    I installed the software on the agenceum.com website, which is currently sporting a brand new blank home page with the new logo on it. Currently, the help desk link is looking awfully generic, so I’ll figure out how to make my own template for it with the Agenceum/Dave Seah branding. In the meantime, though, I’ll be putting all maintenance requests I get for my projects through the ticket system and get a sense of how it works. This might be an effective way of managing ALL of my tasks and prioritizing them, actually. We shall see.

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    DSri Seah