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  • 24 Hours a Day

    May 11, 2009

    24 hours It’s the first day back from my Taiwan trip, during which I was able to connect with a lot of life-affirming family experiences. Today is also the first day in about 4 months since I felt like I was allowed to think about something that was NOT the museum project. While I have a few possible leads percolating that I should attend to, I’m purposely relishing this first day as the beginning of a new period of endeavor. I can resume a path that I now know is critical to my sense of well-being.

    There are several things that I am regarding as critical: regular blogging about ideas and inspiration and having the time to creating and refine new tools and ways of understanding. I’m looking forward to redeveloping local community and social media connections, which has been on the backburner for several months, and somehow making it a core part of how I do my work. I’m very intrigued by the possibility of creating new offerings in the areas of writing, creative direction, and product design. The question is how to actually go about getting all this done with as little fuss as possible, while not starving to death.

    balancing guilt with mission

    While I largely enjoyed my last project, I found it difficult to keep my mind satisfied with just the single project, especially as a remote-working arrangement. Although I wasn’t required to tune out all my other side projects, I nevertheless felt a kind of guilt when I wasn’t spending every peak productive hour on the many project challenges we were facing. While it all worked out pretty well in the end, I can’t help but think that with just some more hours spent here and there, it might have been better or more sophisticated. In fact, I know that more time spent in any way would have resulted in improvement. However, I also recognized early on that there’s a limit to how much you can sacrifice of your personal life to a project before it starts to corrode the core of your soul. I think I struck a reasonable balance for this project, but I still felt guilty about reserving the time for myself; this is perhaps a vestige of working for video game and startup companies. It’s a dumb attitude to have, I know, but if there’s some way of avoiding the feeling of guilt, I’m all for it. In this case, it’s giving myself permission based on prior negative experiences.

    Building on that insight, I’m very much aware that there are going to be compromises between time I’d like to spend creating new stuff, time spent maintaining the business, time creating new infrastructure for growth, and time actually earning money. And that’s just the work side of things; then there’s all the personal time. As it was with the museum project, I need to be mindful that all these activities are important, not just the ones that seem more important. It helps, perhaps, that the model of life I’m pursuing attempts to combine personal time and work time, which is sort of the missionary mindset that I grew up with. I touched on the mission in my last Groundhog Day Resolution Review, which is to generally write about and create things that are universally empowering with a group of people that enjoy the same thing. In other words, make stuff that makes a difference, with people that believe that this is a mission well worth pursuing.

    I’ve been defining my mission for a very long time, and have evolved ways of dealing with the intangible contributors to depression. Much of the Printable CEO Series is designed to give shape to otherwise-invisible forces of procrastination and blow them aside with concrete progress markers. Today, what’s foremost on my mind is setting expectations for what I can realistically do in a day. Since my mind is also very much on getting billable hours scheduled, I have to also be mindful of not letting those thoughts unbalance my overall mission. Billable hours are not the point of having my business, after all. My business exists to fund the mission.

    setting starting guidelines

    So today’s thought was that I needed to set a guideline of billable hours per day, and let that shape the way I schedule all my other mission-critical activities. Billable hours are one of those things that seems important, particularly because many business advisers stress that revenue is king. I agree that it’s important, but I’m capping its importance to sustenance levels. And the sustenance figure is shockingly low: 4 billable hours a day, 5 days a week. At first that might seem absurd, but considering that as a solo business practitioner I have to do all the non-billable activities like marketing, networking, business development, accounting, and so on it is actually pretty optimistic. The other side of the revenue equation is controlling costs and managing cash flow; with a lowered billable hour bar, keeping tabs on costs and cash becomes more important. This historically has been an area that I’ve never found very interesting, but now that I an acknowledging the need, I can start to see the opportunity to evolve some new tools and processes.

    So where does the rest of the time go? To overhead activities related to business development and maintenance, but a goodly chunk will go to maintaining blogging momentum. I know from past experience that this will lead to productive connections later. For example, the photograph that leads this post shows 24 boxes, which is the beginning of some kind of planner tool that I can just see at the edges of my imagination. Four of those boxes represent billable hours. Eight of those boxes are sleep. The other boxes get sucked up with maintenance. What kind of big picture tool could develop from having just drawn those boxes? What insights can we gain from representing time as a stack of boxes next to 4 categories of activity? I don’t know, but I’m putting it up there because I think it might go somewhere. The mere act of writing it down has created a thread of investigation, and the audacity of sharing this incomplete thought may trigger a reaction from the Internet. The universe has a strange way of getting back at you, and in a way my entire business model is based on the belief that this is a good way of creating opportunity. If you read between the lines of successful businesses that have adapted to market forces, this is the essential mechanism at work.

    So…here we go!

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    DSri Seah
  • Taiwan 2009 – All You Can Eat

    May 8, 2009

    Shabu Shabu One thing that’s new to me in Taiwan is the rise of the all you can eat buffet. We’ve been to about four of them, of varying quality. One of the best ones was a (I think) hotel-based eatery called “Las Vegas”. It may be styled after the buffets in Las Vegas, but this one was interesting in that it had a lot of prepare-to-order stations serving a variety of cuisines. There are ice counters piled high with fresh fish, meat, and vegetables in addition to pre-prepared Taiwanese, Japanese, and Western dishes. A challenge for my sister and I was to identify which ingredients would be “safe” and which would freak us out. I stared at a pile of glistening rolls of grayish meat for several long seconds until I realized that they were freshly-skinned whole frogs. And my sister got fooled into filling a glass with salted prune juice, which was right next to the apple juice tea.

    To control costs, there is a time limit on how long you can eat. There was also a warning that they would weigh any wasted food, bag it, and charge you for the excess. We didn’t see anyone obviously breaking the rule, but I did notice that the general population in the restaurant was noticeably fatter than in years past. On the one hand, this meant that I blended in quite easily. I asked my sister if I stood out in anyway when I went to get food, and she said nope…I looked quite at home. We theorized it’s the jawline (I think it might be the nose to eye proportions too).

    Shabu Shabu My favorite all-you-can-eat restaurant was the shabu shabu place our Uncle Ezra (right) took us to. Shabu-shabu is a kind of Japanese hot-pot in which you add raw vegetables and thin slices of shaved beef. It’s not unlike a meat fondue, except instead of oil you’re using a light broth. Since the beef is sliced thin, it cooks very quickly and the savory results can be spooned directly into your personal bowl. In Taiwan, it’s popular to have a raw egg in the bowl, which helps cool the meat. Taiwan used to be a Japanese colony after the Sino-Japanese War in the late 1800s until the end of World War II, so the influences live on in a lot of the popular traditions. Shabu shabu / sukiyaki hot pots are one such tradition. The traditional Taiwanese soy sauce is also more Japanese than Chinese; when I started cooking for myself back in the States, the Chinese soy sauce I was buying tasted “wrong” to me until I read about the difference on Wikipedia.

    Shabu Shabu MenuPlace SettingThin Slices of Beef On a side note, I’ve had the most amazing fresh eggs while in Taiwan…yum! It’s interesting also that the restaurant proudly proclaimed its use of 100% Certified Angus Beef, presumably from the United States.
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    DSri Seah
  • Taiwan 2009 – Scooters Everywhere

    May 7, 2009

    Family Scooters I got a 50cc scooter last year, a cheap Chinese-built Keeway Venus. It’s a small retro-styled scooter, similar stylistically to (i.e. ripped-off from) an old model Yamaha Vino Classic 50. I figured that it would be a good “starter scooter” that I could basically not worry about screwing up, but what I didn’t anticipate was being chicken about riding it. I don’t have any motorcycle experience, and it’s been years since I’ve ridden a bike. On top of that, my experienced motorcyclists told me of the perils of gravel, leaves, ruts, blind motorists, slick roads in the first minutes of rain, getting hit by parts flying off of cars, pebbles kicked up by tires, legs snapped like twigs, hamburger, jaw destruction, decapitation, jellification…you get the idea. I got totally freaked out and limited my activity to the 2.5 mile Starbucks run from my house, when the weather was absolutely perfect and traffic was guaranteed to be light.

    Scooters in Traffic On this visit to Taiwan, I was rather impressed to see just how many scooters there were on the road. Traffic in Taiwan is much different than the U.S. because the expectation of drivers is that they are going to get cut off, so everyone is resigned to it. Everyone is highly aware of what’s going on, and so long as people remain predictable in their motions and even in their speed, traffic actually flows pretty well. What was particularly interesting was the variety of people riding scooters.

    Scooters Lined Up Old women, young women, students, big guys, little guys, people in suits, delivery people for the propone company, entire families…everyone just puttered along. While most people wore helmets, few of them wore protective foot gear. I saw plenty of people wearing flip-flops or open-toed shoes. That is farther than I’d go back home, but what struck me was just how ordinary riding a scooter was here. The level of experience was high, but not exceptional. I’m thinking now I don’t really have any excuse NOT to ride my scooter. I have to be vigilant, of course, and I’m still probably going to buy that armored riding jacket, full-face helmet and good shoes, but I’m feeling like I really should get over my fear and start puttering around. The New England spring and summer is all too short.
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    DSri Seah
  • Taiwan 2009 – More Eating, More Walking

    May 6, 2009

    My sister and I have been in Taiwan for about a week, mostly staying at Dad’s place in Taichung City. Although we both spent about a decade here in the 70s-80s, we lived in the capital city of Taipei, so we’re not familiar at all with Taichung. Neither of us speak passable Taiwanese or Mandarin either, so we’re almost completely dependent on Dad and our relatives for getting around. It’s been interesting to reconnect with Dad and seeing how he’s living his life. This really is his home, and it’s good to see that he’s got plenty of things to do to keep his mind engaged. He just celebrated his 80th birthday, and he’s running around like he’s still in his 50s. I hope I’m as spry as him when I’m his age.

    Banquet Starter Fish!So far, we’ve participated in several Taiwan-style banquets, which consist of multiple courses of local delicacies at special restaurants. Taiwan, being an island, is pretty heavy on the seafood. I don’t mind fish, but shellfish makes me ill, which puts me at a disadvantage at these banquets. Still, I’ve eaten a few new things that I never would have tried with I was 12: deep-fried frog (tasted like a fishy chicken), jellied pig blood, some kind of squid ball that my sister tricked me into eating by saying it was fish, a slice of fish caviar cake, some sea cucumber soup, pig foot and a fruit called durian.

    Pig Stomach!We also saw quite a few interesting things for sale at the local supermarket, like packs of chicken butts (considered a delicacy) and stewed pig tongue and stomachs. I haven’t seen one thing that has resembled anything we’d have back in the U.S. at a “regular” Chinese restaurant. That’s probably because we’ve been eating Taiwanese food because this is the preference of Dad and his adopted Taiwanese son (this is a long story, but it’s not uncommon for good friends to give their “extra” sons to others, thus tightening the family bonds). The shock of all these weird foods was wiped out of us when were were little kids, though, so it’s mostly been fun for taking pictures to gross people out back home.

    I’ve been trying to figure out the essence of being Taiwanese through observation. Our families are proud of being Taiwanese, though I’ve never really felt a part of it. For one thing, I never learned how to speak Taiwanese even though I lived here for 10 years. We tried to learn Mandarin, which is a more universally understood language, but as a result we didn’t learn either language well. On this trip I’m starting to think that I might be able to finally pick it up; I just need some structured language learning and drills, as there are some innate conversational patterns burned into my brain. Some of it is starting to come back, especially as I’ve been listening. There are apparently a lot of Taiwanese kids in the younger generations who don’t speak Taiwanese either, so perhaps I am in good company. It’s interesting that in terms of appearance we completely blend in. I’m used to sticking out a bit more in mostly-white New Hampshire, though I often go for months at a time forgetting I’m Asian. Everytime I open my mouth to talk, though, people think I’m from Hong Kong because my Chinese really sucks, but for the first time this isn’t really bothering me. I used to be really sensitive about sounding like an idiot when I was a kid. I guess now that I’m larger, people are a little more polite about it. Or maybe my attitude is better.

    Negotiating at the TailorWednesday morning we went clothes shopping for my sister. This wasn’t really my sister’s idea, but it had been suggested that we do this because I had been taken to a local tailor to have some custom suits and shirts made. It’s much cheaper to get such things done in Taiwan than in the United States, maybe one third of the price. Both Dad and A-bun (his adopted son) have a strong personal interest in the purveying and acquisition of the suit and shirts, acting as interpreters and bargainers. It’s actually kind of expensive, way more than I’d spend for clothes in even two years, but I’m operating on the theory that it’s far worse to NOT accept their kindness. The giving and accepting of gifts is quite important in the family; I’m already thinking of what I should acquire for them in the United States, though I have little idea what they would appreciate. If I were to guess, it would be any item that could be described in simple superlative terms: “beautiful”, “wonderful”, and sometimes “expensive” and “famous”. I’ve noticed among my relatives, the qualification of the excellence of any particular item depends on who else has used it or whether it’s a brand name of some kind. This may be a reflection on the importance of “face” in Asian cultures; reputation is very important and it’s automatically passed from person to person in a kind of chain of recommendation from Pierre Cardin himself.

    As the part of Taichung we’re in is somewhat provincial, I’m wondering what the suits will LOOK like. A-bun was concerned that Emily would feel left out because she didn’t get any clothes, and constantly suggested that we go look for dresses. He even called ahead and set up appointments before hearing, through Dad, that this was perhaps not a good idea. Dad later joked that the Taiwanese have genuinely good hearts, but it sometimes can come across as being more about what they think is good for you rather than you might think. So far, the suit looks OK (I got to do a rough fitting, which was cool to experience). Emily said it didn’t look weird.

    GraffitiAfter getting back from the dress shopping, Dad and A-bun dropped us off with the key to the apartment so they could go run some additional errands. Instead of going immediately inside, however, we decided to walk around the block and see what was there. As I’d mentioned earlier, I’d never seen graffiti in Taiwan before. We also noticed later that despite the congestion in the street, there was very little honking of car horns. And, surprisingly, the streets are quite clean. Dad was home by the time we got back, and gave us our own key so we could go out. It hadn’t occurred to him, I think, that we’d want to go exploring ourselves. It hadn’t really occurred to us either, but it was an important step in just getting more comfortable in our environment and feeling less like we are 12 years old.

    Tomorrow we were originally planning to go visit Taipei City, but we may just stay local and rest. There is a cultural center nearby we may check out; I’m looking forward to seeing what kind of design community they have.

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    DSri Seah
  • Groundhog Day Resolution Review Day 5/5/2009

    May 5, 2009

    It’s that time again, Groundhog Day Resolutions Review Day. I happen to be on the tropical island of Taiwan at the moment, attending numerous family functions related to the passing of my grandmother and 80th birthday of my father. The return to Taiwan, a place that I have associated with intellectual captivity from the ages of 9 to 18, is proving to be an excellent backdrop to my thoughts about the future. In short: it’s not as bad as I remember it, and I’m seeing the island from a more mature and empowered perspective.

    There’s a lot to like about this place: great food, an incredibly dynamic society, lower cost of living (if you know how to live like the average Taiwanese), and an increasingly international atmosphere. It’s a lot different from the 1980s. I’m even starting to think that I could finally learn the language, armed with the investigative techniques that I have developed over the years.

    where we are now

    While I’m feeling positive overall, my ongoing resolution to develop creative and financial independence has been causing a small amount of restlessness. As I said in the 4/4/2009 review, my resolutions are based around the following:

    To write about what catches my eye, create that which illuminates, and through these actions build financial independence.

    The actual method of following-through with this I had left to “selling products that tickle my fancy”, the current incarnation being the preprinted pads I’d started selling experimentally a couple of years ago. I don’t have any idea whether it’s viable as a product over the long run, but certainly the very act of trying creates opportunities that are yet unseen. So long as I don’t lose money on this, I’m probably going to be OK. When I return to the United States in mid-May, I plan to get back on this project and really make it happen. Ever since I was in the 4th grade, I’ve wanted to print stuff and distribute it; I used to buy sheets of carbon paper when I was a kid and make forms in triplicate, because I was so enthralled with the idea of creating multiple impressions from a single action. In a way, this is the reason why I also like computer programming: write once, distribute forever. The idea of putting something out there in the world that is real and tangible is one that I just find innately exciting.

    where we’re going

    In the meantime, there are certain realities I’ve got to face. First and foremost, I’ve just come off a year-long project, and it’s time to drum up some new business. I’m rusty at the new business development side of things, and so it’s time to start talking to people and letting them know I’m again available. However, in the context of Groundhog Day Resolutions, I should be focused on drumming up the right kind of business. This goes beyond hawking my market-ready skills in the analysis, visual design, and interactive development realms. What’s more important to me is the KIND of projects and clients I best work with.However, I also need to eat, so I can’t afford to be too picky about my projects. The compromise: be as clear as possible what kind of projects have been a historical “good fit”. It’s time for some marketing communication.

    And so, I’ve been writing out several lists to help define my main points. Here’s my rough list:

    • Practitioner Types: visual designer, investigative designer, interactive designer
    • Universal Skills: pattern recognition, analysis, ideation, explanation, documentation
    • Trade Skills: Flash/Director development, UI Design, Information Architecture, Information Graphic Design, Digital Media Production, Copywriting
    • Special Emphasis: Story as major design element, workflow and process improvement, productivity and empowerment, cross-discipline thinking, novel approaches to change perspectives
    • Personal Qualities: Likes 1-to-1 relationships. Likes work that affects people on the individual empowerment level, not faceless corporations.
    • Ideal Projects for Hire: Start with a question or desire, discover and develop a hypothetical process, create an implementation strategy, create artifacts.
    • Ideal Areas of Endeavor: To start, PCEO forms, stationery, concept and product designs, software utilities
    • Qualities of Work: informational, insightful, expressed through functional design, imbued with aesthetic and functional quality.
    • Interested Businesses: software companies, advertising agencies, educational material developers, museums

    I’m at the point now where I’m stare at these lists a lot to figure out which points need to be explicitly communicated and which points can be conveyed indirectly. My best guess: be a universal designer with a transparent process built upon three core ideas:

    • storytelling as a driving design element
    • the use of investigative reconstruction in the discovery phase of the design process.
    • audience-validated scientific creative methodology

    These are all ideas that I’ve touched on over the past four years; it’s time to stand firm and establish the foundation of my “designer identity”.

    I’ve been chasing this for a looong time, and now that I’m free to starve to death on the open market, I’m feeling especially motivated to get moving. :-)

    So that’s the emphasis for the month of May. We’ll touch base again on June 6 to see how it went. If you have posted your own Groundhog Day Resolution Review for today, please feel free to leave a comment with a link back to your entry; it would be cool to have an informal group review!

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    DSri Seah